1. Product Information and Imagery

• We aim to keep all product information accurate and up-to-date, including descriptions, dimensions, material details, and prices.
• Due to the handcrafted nature of our products and variations in screen resolution,
• actual products may slightly differ from digital images shown on the website.
• Product specifications, finish options, and color shades are mentioned clearly for every item to help you make an informed decision.

     2. Order Confirmation and Payment

• Orders are confirmed only after successful payment through Razorpay, our authorized payment gateway.
• We accept major credit/debit cards, UPI, net banking, and wallets such as Paytm and PhonePe.
• In the event of payment failure, customers should attempt the transaction again or contact their bank for assistance. If the issue persists, email contact@vetrafurniture.com.

          We reserve the right to:

• Cancel orders in case of suspicious transactions, pricing errors, or out-of-stock items.
• Inform customers promptly in such cases and initiate a refund if payment was already processed.

      3. Cancellation Policy

• No cancellations are allowed after the order is confirmed and payment is received.
• This is because our products are made to order and often involve custom finishes or
• We may, however, cancel the order from our side in rare cases of stock unavailability, operational constraints, or incorrect pricing.

     4. Return & Refund Policy

All sales are final and non-refundable. However, we offer exceptions in the following conditions:

• The product was damaged during transit.
• You received the wrong product or a defective item. To qualify for a return:
• You must email us within 48 hours of receiving the product at contact@vetrafurniture.com.
• Include clear photos and the Order ID.
• Vetra holds the right to decide if the product is a manufacturing defect to initiate a return/replacement.

         Returns will not be accepted for:

• Used
• Damage due to the customer
• Claims raised after 48 hours of delivery.

     5. Warranty Coverage

         We provide warranty only against manufacturing defects, and each product component has a different coverage:

    6. Care & Maintenance  Instructions

         To extend product life, follow these care tips:

• General Furniture: Use a damp cloth and mild soap. Avoid harsh chemicals or pressure washing.
• Teak Wood: Use a soft brush and teak oil. Cover when not in use.
• Cane Furniture: Not suitable for direct rain. Apply linseed oil periodically for shine.
• Rope/Strap Weaving: Clean with a soft brush and mild Avoid contact with sharp or abrasive objects.
• Cushions & Fabrics: Store indoors during heavy Covers can extend their lifespan.

         For special requests or maintenance assistance, contact our concierge support.

      7. Legal Terms

• All purchases and disputes are governed under the laws of India.
• Jurisdiction is exclusive to the courts of Noida, Uttar Pradesh.
• We are not responsible for delivery delays, production issues, or service interruptions due to Force Majeure events like natural disasters, war, civil unrest, or government restrictions.